Are you new to CallQuick or looking for clarity on some features? Here’s a detailed FAQ to help you understand how the app works, how to earn rewards, and how to maintain a good standing while using the platform.
1. How can I get Stars?
Click on your Stars balance in the bottom-left corner to learn how to earn Stars.
In CQ Rooms, you can host rooms and win events to earn thousands of Stars, Trophies, and Gifts.
2. When are Stars deducted?
Stars may be deducted for certain features and usage:
- Reconnect: 1 ⭐
- CQ Rooms: 1–5 ⭐
- Super Filter: 4 ⭐
- Level 2: 2 ⭐
- Station/Language Match: 1 ⭐
Star usage may change over time. You can view the latest Star usage inside the app while using any feature. Some features, or repeated violations inside rooms or while using the app, may also lead to Star penalties.
3. Is there a duration limit on calls?
Yes. Normally, a call has a maximum duration of 15 minutes. During the call, it can be extended up to 1 hour.
4. Can I reconnect with the same person?
Yes. You can reconnect with the same person unlimited times using different methods.
- Instant Reconnect: Unlimited times with your last caller
- CallQuick Station: Unlimited reconnections
- Scheduled Session: Unlimited calls, similar to adding a friend until you remove them
For more information, open the app and explore all available features.
5. What is CallQuick Score?
CallQuick Score is one of the most important factors on CallQuick. It is calculated based on your successful calls compared to your total connected calls.
The score ranges from 0 to 10:
- Above 9.0: Excellent score
- Above 5.0: Good score
- Below 5.0: Poor score
6. What is a Successful Call?
A call that lasts more than 5 minutes is considered a Successful Call.
7. What is a Short Call?
Disconnecting a call within 2 minutes may hurt your score and may be counted as a Short Call.
Only the person who ends the call first is responsible for the Short Call penalty.
However, Star deductions may also occur based on your usage, engagement patterns, and score.
8. How long does a Short Call Ban last?
A Short Call Ban is temporary. Its duration depends on your CallQuick Score.
If you are ever banned for short calls, you will see a chart showing the score and its relation to the ban duration.
9. Can I avoid a Short Call Ban?
Yes. After receiving your first warning, you can avoid a Short Call Ban by completing either of these:
- Talk for at least 15 minutes with one caller, or
- Talk for 5 minutes each with 3 different callers
10. What is a Reported Ban?
There are two types of Reported Bans:
Moderation Ban: Our moderation team reviews user reports and takes action based on the authenticity and severity of the report.
AI Temporary Suspension: Our AI system may temporarily suspend calling for 24 hours or more when a user receives multiple reports from different callers, especially when those reports come from authentic users.
11. What is considered an Authentic Report?
We evaluate multiple factors before determining whether a report is authentic, including:
- Reporter’s Score
- Reported user’s Score
- Number of Short Calls
- Average Call Duration
- Other usage metrics
- Details and nature of the report
Based on these factors, we determine whether further action is necessary.
12. What if an abuser reports me?
Don’t worry. If an abuser frequently reports users or engages in spam reporting, our AI detects this behavior and may take necessary action or limit their usage.
However, every report is evaluated based on multiple factors and may be investigated when necessary.
13. What if both users report each other?
If both users report each other, the user with the higher score may receive priority during the initial review.
We may also consider factors such as:
- Number of Connected Calls
- Number of Short Calls
- Average Call Duration
- Both users’ Scores
- Other usage metrics
If there is a significant difference between the scores, the report may be investigated further.
Example:
User A: 2.5 Score
User B: 8.5 Score
In such cases, User A may be more likely to receive a temporary restriction if the report is determined to be false or abusive.
14. Can a Guest Mode user get banned?
Yes. Guest Mode users can also be banned.
If a user is found to be disrespectful toward others or repeatedly violates CallQuick guidelines, we may restrict or ban the specific device.
15. How can I improve my CallQuick Score faster?
Go to the Progress section and tap on your Score. You will find tips and recommendations to help improve your score.
16. What is an Indefinite Ban?
An Indefinite Ban is a permanent or long-term restriction placed on a specific device when a user repeatedly abuses the system or violates CallQuick’s guidelines despite receiving multiple temporary bans.
In such cases, we cannot guarantee if or when the device will be reinstated.
17. Can I appeal a ban?
Yes. You can appeal a ban by providing proper details about the situation along with your registered email address.
Send us an email with the subject “Ban Removal” to our support email address.
- Send your request to: support@callquick.in
We hope this FAQ helps you navigate CallQuick smoothly. Follow the guidelines, engage positively, and enjoy connecting with new people!